Why is Customer Relationship Management so Crucial?
"I believe that a successful and rewarding business thrives by delivering great value as well as effectively managing the customer’s experiences and relationships. Focusing the organization on actions that provide the greatest customer experience is the foundation for long term growth."
-Neil Mezebish, Managing Partner at CRM Impact
HOLISTIC CRM APPROACH
CRM Impact’s approach identifies current and prospective customers with high profit potential as well as the processes and systems that help manage those relationships to maximize satisfaction and profit:
We focus on the core elements of Strategic Customer Relationship Management: Customer culture and orientation, Aligned processes and procedures, Information systems and technology support, CRM software solutions and Feedback & adjustment.
We supplement executive management and provide the expertise and experience needed to implement holistic customer relationship management strategies and solutions.
EXECUTIVE MANAGEMENT EXPERTISE
We help companies to get the most value from their current customer relationships and, with the same actions, begin to strengthen the company for exponential growth.
Collectively, these actions provide a foundation and roadmap for sustained business growth and success.
CRM Impact has been delivering Customer Relationship Management solution leadership for more than two decades. We guide companies seeking growth through customer-focused strategies that results in improved customer relationships, better engaged employees and enhanced productivity.